Terms & Conditions – Northesse
Effective Date: 07/25/2025
Welcome to Northesse!
These Terms & Conditions (“Terms”) govern your use of our website www.northesse.com and our services as an online store based in Pakistan. By accessing or using our website or placing an order, you agree to be legally bound by these terms. Please read them carefully before proceeding.
1. General Overview
Northesse is an e-commerce platform offering premium ladies’ handbags, fashion accessories, and other lifestyle products. All users, including buyers, browsers, and registered customers, must follow these terms while interacting with the website.
2. Eligibility to Use
You must be at least 18 years old or have the consent of a parent or guardian to use this website. By using the site, you represent that you are legally capable of entering into binding contracts under Pakistani law.
3. Product Availability & Pricing
All prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
Product availability is subject to stock. Northesse reserves the right to change or discontinue products at any time without prior notice.
In case of pricing errors or incorrect product information, Northesse reserves the right to cancel the order and issue a full refund.
4. Orders & Payment
Orders can be placed via our website only.
We accept Cash on Delivery (COD), Bank Transfers, and Digital Wallets (e.g., Easypaisa, JazzCash).
Northesse reserves the right to cancel or refuse any order that appears suspicious or fraudulent.
Full payment (in case of prepaid) must be received before dispatch.
5. Shipping & Delivery
We deliver across Pakistan via reliable courier partners.
Standard delivery time is 3–7 working days, depending on your location.
Delivery charges will be visible at checkout.
Free delivery may apply to orders above a specified value (as mentioned in promotions).
Northesse is not liable for delays caused by logistics providers or external disruptions.
6. Returns, Exchanges & Refunds
Returns and exchanges are accepted within 7 days of delivery, provided the product is unused, undamaged, and returned in original packaging.
Customers are responsible for return shipping charges unless the item received was incorrect or damaged.
Refunds are processed via bank transfer or store credit, depending on customer preference and eligibility.
Custom orders, discounted items, or final sale items are non-refundable.
7. Account Registration
When you create an account on Northesse, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
8. Intellectual Property
All content on the site, including logos, images, product descriptions, text, and graphics, is the intellectual property of Northesse and protected under Pakistan’s copyright and trademark laws. Unauthorized use is strictly prohibited.
9. Prohibited Conduct
You agree not to:
Use the site for illegal activities
Attempt to gain unauthorized access to user accounts or site infrastructure
Copy, sell, or exploit content for commercial purposes without written permission
Post or share misleading, harmful, or offensive content
10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with local data laws (e.g., PECA 2016).
11. Third-Party Services
Our website may include links or integrations with third-party services (e.g., courier tracking). We are not responsible for the content, terms, or operations of these third parties.
12. Limitation of Liability
Northesse shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our platform or products, including but not limited to shipping delays, miscommunication, or system downtime.
13. Amendments to Terms
We reserve the right to modify or update these Terms & Conditions at any time. Changes will be posted on this page, and your continued use of the website will signify your acceptance of the revised terms.
14. Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be resolved under the jurisdiction of courts located in Lahore, Pakistan.
15. Contact Us
For support, complaints, or questions, you can reach us at:
📧 support@northesse.com