Exchange & Refund Policy

We appreciate your purchase at Northesse.

To maintain our quality standards, we offer returns or exchanges within 7 days of your purchase. Regrettably, requests made beyond this period cannot be accommodated.

At Northesse, we ensure quality in every product. However, if there’s an issue, we’re here to help.

💰 Refund Policy

We want you to love every purchase from Northesse. If you receive a defective, damaged, or incorrect item, we offer a 7-day return and exchange policy to make it right.

Refunds are only provided if:

• The product is out of stock after payment.
• A damaged or defective item is received and no replacement is available.

Refunds are processed within 7 working days via bank transfer or Easypaisa/JazzCash.

📞 Contact Us

• WhatsApp: 0312 7188433
• Email: [Your Email]

💰 Refund Options

Once the product is received and verified by our team:

• You may choose a cash refund (via bank transfer).
• Cash refunds are processed within 30 days of receiving the return.
• Vouchers are issued within 48 hours of refund confirmation and can be used on your next purchase at Northesse.

🔄 Exchange Policy

• Exchange Validity: Within 7 days of delivery
• Eligible Reasons: Wrong, damaged, or defective item
• Conditions: Unused, in original packaging

Process:

1. Contact us via WhatsApp or email within 7 days.
2. Provide order number and issue (with clear photos).
3. Send the item back via courier (customer pays return shipping).
4. Once received and inspected, your exchange will be processed.

Note: Exchange depends on stock availability.

📦 Important Return Conditions

• For items priced above Rs. 5,000, an unboxing video is required as proof of the issue.
• Please pack the product as received for pickup.

No Exchange/Refund For:

• Used or damaged items
• Sale/discounted items
• Requests after 7 days

⏳ Delayed or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Double-check your bank account.
2. Contact your credit card provider — processing may take a few business days.
3. If you’ve completed these steps and still haven’t received your refund, contact our support team. We’re here to assist you promptly.

🚚 Shipping & Returns

Customers are responsible for the shipping costs when returning an item.

• Return shipping fees are non-refundable.
• If a refund is approved, the return shipping cost will be deducted from the total refund amount.
• Delivery times for exchanged items may vary depending on your location and courier service availability.

❓ Frequently Asked Questions

Q: I received a damaged or incorrect product. What should I do?
A: Contact us on WhatsApp or email with your order number and issue details (photos/videos if needed). We’ll review the case, and once approved, we’ll arrange pickup and process your refund or exchange.

Q: My order is missing an item.
A: Please contact us with your order number, and our team will investigate and resolve the issue promptly.

Q: Can I exchange my order?
A: We offer exchanges only for damaged or incorrect items. The product must be returned in original, unused condition with packaging intact.

📞 Need Help?

We’re here to support you!

• WhatsApp: 0312 7188433
• Email: support@northesse.com
• Instagram DM: @northesse